Shipping policy
🚚 Shipping policy — iPoolgo France
1. Delivery area
We deliver mainly to mainland France. Delivery to Corsica, the French overseas departments and neighbouring countries (Belgium, Luxembourg, Switzerland, Monaco) may be available depending on the product — the applicable charges are shown at checkout.
2. Delivery charges
| Destination | Order value | Delivery charge |
|---|---|---|
| Mainland France | All orders | Calculated at checkout |
| Corsica / islands | All orders | On request |
| Europe (BE, LU, CH…) | All orders | On request |
The exact charges are always shown before you confirm your order.
3. Processing and dispatch times
- Order processing: 1 to 2 working days after payment is received.
- Estimated delivery time: 7 to 10 working days to mainland France (depending on availability and carrier).
- Orders placed on Friday after 2 pm, at the weekend or on public holidays are processed on the next working day.
⚠️ These times are indicative. Delays may occur at busy times of year (spring and summer) or in exceptional circumstances (bad weather, strikes and similar).
4. Carriers and tracking
Your pools and accessories are shipped by carriers that specialise in oversized parcels and pallets, such as GLS, Chronopost, DPD or TNT, depending on the volume and weight of your order.
A dispatch confirmation email with a tracking number is sent as soon as your order leaves our warehouse. You can follow your parcel in real time using the link provided.
5. Delivery of oversized items
Because iPoolgo pools are large items, delivery is made:
- To a collection point or to your home, depending on the option chosen.
- For large items (diameter ≥ 4 m), delivery may require an appointment with the carrier. You will be contacted to agree a time slot.
- Please make sure the delivery address is accessible (a road suitable for lorries and enough space to unload).
6. Receiving your order
On delivery, we recommend that you:
- Check the condition of the parcel while the driver is present.
- Report any problem (damaged or missing parcel) directly on the delivery note and in writing to the carrier.
- Contact us within 48 hours at contact@ipoolgo-france.fr if you notice a problem, attaching photographs.
After this period we are no longer able to handle transport-related claims.
7. Incorrect delivery address
iPoolgo France cannot be held liable for delays or failed deliveries caused by an incomplete or incorrect address supplied by the customer. Additional redelivery charges may apply.
8. Undelivered or returned orders
If your parcel is returned to us (nobody available at delivery, incorrect address and so on), we will contact you to arrange a new delivery. Redelivery charges may be invoiced.
9. Contact
For any question about your delivery: 📧 contact@ipoolgo-france.fr 🕒 Monday to Friday, 9 am–6 pm (CET)