Refund policy

We operate a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags on and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at the following address : contact@ipoolgo-france.fr. Please note that returns must be sent to the following address: 113 Rue Marietton, 69009 Lyon

If your return is accepted, we will send you a return shipping label together with instructions on how and where to send your parcel. Items sent back without first requesting a return will not be accepted.

You can always contact us with any question about returns at contact@ipoolgo-france.fr.

Damage and problems
Please inspect your order on delivery and contact us immediately if the item is faulty or damaged, or if you have received the wrong item, so that we can assess the problem and put it right.

Exceptions and non-returnable items
Certain types of item cannot be returned, such as perishable goods (for example food, flowers or plants), made-to-order products (such as special orders or personalised items) and personal care products (such as beauty products). We also do not accept returns of hazardous goods, flammable liquids or gases. Please do get in touch with any question or concern about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The quickest way to make sure you get what you want is to return the item you have and, once the return is accepted, to place a separate order for the new item.

14-day cooling-off period in the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a justification. As above, your item must be in the same condition in which you received it, unworn or unused, with tags on and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will let you know as soon as we have received and inspected your return, and we will tell you whether the refund has been approved. If it is approved, you will automatically be refunded to your original payment method within 10 working days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 working days have passed since your return was approved, please contact us at contact@ipoolgo-france.fr.